How to solve the common problems of touch all-in-one machine?

1. How to clean the touch all-in-one machine?

Spray glass cleaner or alcohol on the towel, and then wipe the glass surface with a towel. Under normal circumstances, the dust on the glass surface can be wiped directly with a dry towel. If it is a touch display, you can simply wipe the dust through the gap between the front cover of the display and the touch screen with business cards or hard paper.

2. Does dust affect use?

The dust in the visual area of the display will not have any impact on the touch all-in-one machine, but if the reflection stripes around the touch screen are covered with too much dust, the touch screen will gradually lose its touch function. At this time, clean the dust around the touch screen to return to normal. Use a thin cloth strip on the business card or bank card cover to wipe the dust through the gap between the cabinet frame and the touch screen.

3. What is the status of the touch control box indicator normally?

During normal operation, it will be on for two seconds after startup and off for three seconds. After startup, it will be on for a long time with touch and off without touch. If it is in other status, please check the hardware connection.

4. Why is it sometimes found that the mouse is always at a certain point on the four sides of the display?

This is mostly because the touch area is pressed too tightly by the display shell or cabinet shell, which is equivalent to a certain point being touched all the time. If the cabinet shell presses the touch area, you can slightly increase the distance between the cabinet and the display screen; If the monitor housing presses the touch area, you can also try to loosen the screws of the monitor housing a little.

5. Why does the touch point sometimes deviate from the mouse arrow?

This phenomenon is what we often call mouse drift. Generally, this phenomenon occurs on the surface acoustic wave screen, which is caused by the accumulation of a large amount of dust or scale on the acoustic wave reflection stripe around the four edges, which affects the transmission of acoustic signal. Please use the above method to wipe all around. When cleaning, pay attention to disconnect the power supply of the touch screen control card.

6. Why does the touch all-in-one machine sometimes have a long response time?

It is possible that there are moving water droplets on the touch all-in-one machine, which affect the operation of the touch all-in-one machine. Please wipe it with a dry soft cloth.

7. Why does the touch mouse move only in a small area or touch inaccuracy?

Generally, this happens when the driver is installed for the first time. Please run the touch screen calibration program. After changing the display resolution, you must also run the touch screen calibration program.

8. Why can't the host start after the external power is turned on and the power reset switch behind the cabinet is pressed?

Please check whether the power cord plug on the power socket in the cabinet is plugged tightly; Similarly, the host can start normally, but the display does not display. Just check the plug on the socket.